We’re excited to announce the general availability of a powerful new AI tool designed to help you find answers to your GitHub-specific questions in a fast, self-directed way. Copilot in GitHub Support is trained on the official GitHub documentation and offers a responsive conversational experience to deliver reliable advice on a wide range of GitHub-related topics. Following an initial release in August 2023 to a randomly selected cohort of GitHub Enterprise customers, it’s now ready and waiting to converse with a much wider audience! Copilot in GitHub Support reduces the need to manually search for the right context across different pages in the official GitHub documentation. The assistant efficiently distills relevant information from multiple GitHub documents at once into a concise, tailored response— significantly reducing the time required to research a topic and often removing the need for a traditional round-trip response from our Support team. Copilot in GitHub Support also includes links to any documentation it uses when crafting an answer so that you’re able to review the material or bookmark it for future reference. You can chat with Copilot in GitHub Support as you would in a typical conversation with one of our Support team members or any other person. When describing your issue, remember to include relevant information, such as error messages, along with any steps you’ve already tried and their outcomes. If the assistant misunderstands you, you can gently correct it by pointing out its mistake or adding additional context. Knowing which answers were helpful to you is valuable feedback as we work on continuously improving Copilot in GitHub Support. If you’d like to let us know how it did, you can click thumbs up or thumbs down under each response. We’re excited for you to try Copilot in GitHub Support and can’t wait to hear what you think of it.
